Knowledgebase : Stronghold Crusader

Boxed games bought from a store

If you have a problem with a boxed version of the game, please consult Firefly Studios Support at


Games downloaded from Steam

Steam will happily issue a refund for a game for any reason if the request meets the following criteria:


1) the request is made within 14 days of purchase


2) the title has been played for less than 2 hours


For more information visit

To request a refund visit

1) Check DirectPlay is enabled (Windows 8/8.1/10)

When running the game on Windows 8/8.1/10 you should be prompted to enable DirectPlay.  Click on "Install this feature" to enable DirectPlay.


If this popup does not appear you can manually enable the option yourself.  Go to Control Panel > Programs and Features > Turn Windows features on or off.  Expand "Legacy Components" and tick "DirectPlay".


2) There maybe a problem with the game configuration file

Sometimes the settings in the configuration file (such as the default resolution) can cause the game not to launch, especially if running the game for the first time in a while or running the game for the first time on a new computer or new hardware component.


To reset your configuration please delete the cfg file (we strongly recommend taking a backup of the file first):

1. Log out and exit Steam

2. Delete the cfg file:

The default location of Stronghold stronghold.cfg is located here C:\Users\<User>\Documents\Stronghold\

The default location of Stronghold Crusader crusader.cfg / crusaderextreme.cfg is located here C:\Users\<User>\Documents\Stronghold Crusader\Profiles\crusader.cfg crusaderextreme.cfg

3. Create a backup of the cfg files, then delete the original cfg file

4. Load and log in to Steam *

5. Run the game again


* If you are using the Steam Cloud feature (it is on by default) then your problematic cfg file maybe re-downloaded from Steam automatically.  To workaround this you can run Steam in Offline mode






This only applies to Stronghold Crusader HD on Steam

Some players have reported that the game does not allow them to load and save games properly. This appears to be because the game cannot access their Documents\Stronghold Crusader folder, possibly due to security software installed on the computer. As a result we have included a method to allow players to change the folder in which Stronghold Crusader stores all options, save games, maps etc.

1) Create a new folder on your computer where you would like your Stronghold Crusader options, saves and maps to the stored e.g. C:\Games\Firefly

2) Browse to C:\Program Files (x86)\Steam\steamapps\common\Stronghold Crusader Extreme

3) Edit the configpath.txt file using a text editor such as Notepad or Notepad++

4) Add the path to the new folder to line 1 in configpath.txt

5) Save the file

Next time you run Stronghold Crusader a new "Stronghold Crusader" directory will be created in the folder specified e.g. C:\Games\Firefly\Stronghold Crusader

WARNING: Be very careful! The game will attempt to read and write files from the specified directory. Use at your own risk! 

To revert back to using the the default folder in /Documents, either delete the folder path in configpath.txt or delete the configpath.txt file itself

IMPORTANT: We strongly suggest only using this override if absolutely necessary, in cases which the default directory cannot be used. If you have no issues with saving any options/progress/save games with Stronghold Crusader, do not use this override option.

PLEASE NOTE: Steam Cloud will NOT work if you use an override path. Steam Cloud only works with the Documents\Stronghold Crusader folder.

It is possible the BinkW32.dll is also located within your Windows, System32 folder. To stop this error from occurring, you would need to remove or cut out and paste the BinkW32.dll, elsewhere onto your machine.


1. Click on the Start button, now All programs, then accessories and then load Windows explorer. Now click on My Computer (Computer) then your C: drive, click on the ‘tools’ menu (top menu bar) and select ‘folder options’, ‘View’ (under advanced settings), ‘Hidden Files and Folders’ and finally, ‘Show hidden files and folders’ (make sure you have placed a dot next to this and press OK).


2. While in My Computer (Computer), select the C drive and click on the Windows folder, now click on the System32 folder. Locate the BinkW32.dll and delete it or cut and paste the file elsewhere on the computer.


If you require further help with this matter try clicking on the following link:

Stronghold Crusader Extreme

? are displayed instead of text while in-game

To resolve this issue -

Change the language within Steam for Stronghold Crusader HD to match the language of Stronghold Crusader Extreme HD.

To do this -

  1. Right click on Stronghold Crusader HD
  2. Select Properties
  3. Click on the Language tab
  4. Choose the Language

If you are experiencing Issues changing the language of Stronghold Crusader or Stronghold Crusader Extreme in Steam 

If you are going to change the Language for Stronghold Crusader or Extreme in Steam, you will need to ensure that both games are set to the same language.

The language of many games can be changed independently from the Steam client language.

  1. Log into your Steam account
  2. Right click on a game from the Steam game library and choose Properties.
  3. Go to the Language tab
  4. Select the language you wish to use from the drop-down menu
  5. Click OK
  6. If the game supports the language you have selected, files for that language may need to be downloaded before you can play.


If the mouse cursor is not visible in-game, please put the the game in Windows Compatibility mode.

To do this right click on the .exe file and select properties. The exe is usually located here -
C:\Program Files (x86)\Steam\steamapps\common\Stronghold

Once you have located the .exe, right click on the exe and select Properties. Tick on 'Run this program in compatibility mode for:' and select 'Windows XP SP3' or 'Windows 7' press Ok. Then run the game as normal via Steam or by double clicking on the exe file.