We have had some reports from players mentioning problems when using mice with high polling rates. According to the reports the mouse cursor will start lagging and the game framerate will drop to abnormally low levels.
It is currently unclear if this is a problem with our games or a problem with individual computers. We have been unable to recreate the issue internally so we are trying to gather as much information as possible. If you experience these issues please contact support, including the following information:
- the game you are having problems in
- how long you have experienced this problem for (is it a new issue or has it always been an issue?)
- your mouse make and model
- attach your dxdiag
In the meantime please try these troubleshooting steps:
1) Mouse Polling Rate
Open the Mouse software provided by your manufacturer and locate the Mouse Polling rate. Lower the polling rate e.g. if the Mouse Polling is set to 1,000 try lowering to 125. NOTE: This option is not available in the Windows Mouse settings.
2) Graphics Card Driver
Some players have reported that the issue seemed to be introduced when they upgraded their Graphics Card driver. It is possible that installing a previous AMD or Nvidia Graphics Card driver may solve the problem.