Knowledgebase : Stronghold Crusader 2 > Troubleshooting

If you are having problems running Stronghold Crusader 2 please follow these troubleshooting steps before contacting support...

 

1) Do you have an anti-virus program installed on your computer?

Lots of games have problems with overprotective anti-virus programs.  If you are using anti-virus please make sure Stronghold Crusader 2 has been added to your list of exceptions.  Please consult your anti-virus manual for instructions on how to do this.  The default installation path for the Stronghold Crusader 2 game file is C:\Program Files (x86)\Steam\Steamapps\common\Stronghold Crusader 2\bin\win32_release\Crusader2.exe

 

2) Make sure you have installed the prerequisite files required to run Stronghold Crusader 2

 

3) Verify your Stronghold Crusader 2 files

  1. Login to the Steam client
  2. Within Library, right-click on Stronghold Crusader 2 and select Properties
  3. Select the Local Files tab and click the Verify Integrity of Game Cache... button.
  4. Steam will check all the game files were downloaded correctly. This process may take several minutes. If any files are missing Steam will download them the next time you run the game.

 

4) Delete your Stronghold Crusader 2 initialisation file

Locate your C:\Users\[User]\Documents\Stronghold Crusader 2\Profiles folder and delete options.xml.  This will force Stronghold Crusader 2 to redetect your computer settings again when loading the game.

 

5) Use the Windows System File Checker tool to repair missing or corrupted Windows system files

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files.

https://support.microsoft.com/en-gb/kb/929833

6) If the game still does not run, check your Options Override file

  1. Open the your installed game path by right-clicking on Stronghold Crusader 2 in Steam, going to Properties > Local Files > Browse Local Files...
  2. Go to the directory \bin\win32_release and open the file "options_override.xml"
  3. Following the instructions in the file, enter a path to a new directory in which you will save game options (for example, edit the line to <override user_data_path="C:\Users\username\Desktop\Options" />
  4. Save the file and then try running Stronghold Crusader 2.

 


 

If you are still experiencing problems, please contact support with the following information:

  1. A detailed description of the problem
  2. A list of any security systems on your computer including anti-virus software
  3. A dxdiag file from your computer so that we can view your computer spec.  Instructions on how to create a dxdiag file can be found here: http://support.fireflyworlds.com/index.php?/Knowledgebase/Article/View/115

 

* - this is the default Steam install location for Stronghold Crusader 2

If you experience issues with the game not starting correctly, please follow the following troubleshooting steps:

 

1) Do you have an anti-virus program installed on your computer?

Lots of games have problems with overprotective anti-virus programs.  If you are using anti-virus please make sure Stronghold Crusader 2 has been added to your list of exceptions.  Please consult your anti-virus manual for instructions on how to do this.  The default installation path for the Stronghold Crusader 2 game file is C:\Program Files (x86)\Steam\Steamapps\common\Stronghold Crusader 2\bin\win32_release\Crusader2.exe

 

2) Make sure you have installed the prerequisite files required to run Stronghold Crusader 2

 

3) Verify your Stronghold Crusader 2 files

  1. Login to the Steam client
  2. Within Library, right-click on Stronghold Crusader 2 and select Properties
  3. Select the Local Files tab and click the Verify Integrity of Game Cache... button.
  4. Steam will check all the game files were downloaded correctly. This process may take several minutes. If any files are missing Steam will download them the next time you run the game.

 

4) Delete your Stronghold Crusader 2 initialisation file

Locate your C:\Users\[User]\Documents\Stronghold Crusader 2\Profiles folder and delete options.xml.  This will force Stronghold Crusader 2 to redetect your computer settings again when loading the game.

 

5) Create a new local user account

Some errors occur because of a problem with the current Windows local user account.  Create a new local user account using the following instructions:

https://support.microsoft.com/en-gb/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-account-in-windows-10

Run Stronghold Crusader 2 in the new local user account.

 

6) Use the Windows System File Checker tool to repair missing or corrupted Windows system files

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files.

https://support.microsoft.com/en-gb/kb/929833

 


 

If you are still experiencing problems, please contact support with the following information:

  1. A detailed description of the problem
  2. A list of any security systems on your computer including anti-virus software
  3. A dxdiag file from your computer so that we can view your computer spec.  Instructions on how to create a dxdiag file can be found here: http://support.fireflyworlds.com/index.php?/Knowledgebase/Article/View/115

 

* - this is the default Steam install location for Stronghold Crusader 2

If you are playing Stronghold Crusader 2 on a Laptop and are experiencing low fps or serve lagging. The game could be trying to use your internal graphics chip and not the NVidia graphics chip.  To get the game to use the NVidia chip, please do the following :

 

1. Click on Nvidia control panel
2. Select manage 3d settings
3. Global Settings tab
4. Switch the drop down from Auto to Nvidia
5. Reboot your computer 

Some players have reported that the game does not allow them to load and save games properly. This appears to be because the game cannot access their Documents\Stronghold Crusader 2 folder for some unknown reason. As a result we have included a method to allow players to change the directory in which Stronghold Crusader 2 stores all options, save games, maps etc.

In order to use this, players can edit the file in \bin\win32_release\options_override.xml located in their installed directory.

The file contains a single parameter: <override user_data_path="" />

To change the directory, edit the file so that the path to the new directory in which you want to save is between the quotations. For example, to save to your desktop, change it to:

<override user_data_path="C:\Users\username\Desktop" />

When using this option, a new "Stronghold Crusader 2" directory will be created in the directory specified i.e. if you specify "c:\users\documents\games" then the game will create a "c:\users\documents\games\Stronghold Crusader 2" directory if it doesn't already exist.

WARNING: Be very careful! The game will attempt to read and write files from the specified directory. Use at your own risk! 

To use the default directory, leave it blank or delete the options_override.xml file

IMPORTANT: We strongly suggest only using this override if absolutely necessary, in cases which the default directory cannot be used. If you have no issues with saving any options/progress/save games with Stronghold Crusader 2, do not use this override option.

PLEASE NOTE: Steam Cloud will NOT work if you use an override path. Steam Cloud only works with the Documents\Stronghold Crusader 2 folder.

If you get this error - 'Failed to initialize the engine', try this:

1: Go into C:\Users\[your username]\Documents\Stronghold Crusader 2 folder
2: Backup options.xml
3: Open options.xml
4: Alter fullscreen="true" to fullscreen="false"
5: Save options.xml

Run the game - seems the -windowed in steam has absolutely no effect on the game window, and that must be changed in the game.


This issue only appears on the Dell Inspiron 3542 laptop only.

Issue      : Game Stops working or Loads and displays an unhandled exception error.

Solution : Disable the Touchpad doing so may allow the game to run, you can disable this via the Dell Touchpad Utility. 

If the text in your copy of Stronghold Crusader 2 appears like the image below then the language files are missing. 

 

To resolve the problem please verify the integrity of you games cache and restart steam

This action will check that your game has all the required files for it to run smoothly. If any files are missing they will be downloaded automatically over Steam. 

You can do this by doing the following:

  1. Load Steam.
  2. From the Library section, right-click on the game and select Properties from the menu.
  3. Select the Local files tab and click the Verify integrity of game cache... button.
  4. Steam will verify the game's files - this process may take several minutes.

The full instructions on verifying your game cache can be found here.

Some players have reported that the game fails to launch with a KERNALBASE.dll error reported in the Windows Event Viewer.

 

Often this error occurs because of a problem with the current Windows local user account.  The best way to fix this is to create a new local user account using the following instructions:

https://support.microsoft.com/en-gb/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-local-user-account-in-windows-10


Run Stronghold Crusader 2 in the new local user account and the game should now launch correctly.