Knowledgebase : Stronghold HD

Boxed games bought from a store

If you have a problem with a boxed version of the game, please consult Firefly Studios Support at http://support.fireflyworlds.com/

 

Games downloaded from Steam

Steam will happily issue a refund for a game for any reason if the request meets the following criteria:

 

1) the request is made within 14 days of purchase

and

2) the title has been played for less than 2 hours

 

For more information visit store.steampowered.com/steam_refunds/

To request a refund visit help.steampowered.com

1) Check DirectPlay is enabled (Windows 8/8.1/10)

When running the game on Windows 8/8.1/10 you should be prompted to enable DirectPlay.  Click on "Install this feature" to enable DirectPlay.

DirectPlay Popup

 

If this popup does not appear you can manually enable the option yourself.  Go to Control Panel > Programs and Features > Turn Windows features on or off.  Expand "Legacy Components" and tick "DirectPlay".

Enable DirectPlay

 

2) There maybe a problem with the game configuration file

Sometimes the settings in the configuration file (such as the default resolution) can cause the game not to launch, especially if running the game for the first time in a while or running the game for the first time on a new computer or new hardware component.

 

To reset your configuration please delete the cfg file (we strongly recommend taking a backup of the file first):

1. Log out and exit Steam

2. Delete the cfg file:

The default location of Stronghold stronghold.cfg is located here C:\Users\<User>\Documents\Stronghold\

The default location of Stronghold Crusader crusader.cfg / crusaderextreme.cfg is located here C:\Users\<User>\Documents\Stronghold Crusader\Profiles\crusader.cfg crusaderextreme.cfg

3. Create a backup of the cfg files, then delete the original cfg file

4. Load and log in to Steam *

5. Run the game again

 

* If you are using the Steam Cloud feature (it is on by default) then your problematic cfg file maybe re-downloaded from Steam automatically.  To workaround this you can run Steam in Offline mode https://support.steampowered.com/kb_article.php?ref=3160-agcb-2555

 

 

 

 

 

This only applies to Stronghold HD on Steam

Some players have reported that the game does not allow them to load and save games properly. This appears to be because the game cannot access their Documents\Stronghold folder, possibly due to security software installed on the computer. As a result we have included a method to allow players to change the folder in which Stronghold stores all options, save games, maps etc.

1) Create a new folder on your computer where you would like your Stronghold options, saves and maps to the stored e.g. C:\Games\Firefly

2) Browse to C:\Program Files (x86)\Steam\steamapps\common\Stronghold

3) Edit the configpath.txt file using a text editor such as Notepad or Notepad++

4) Add the path to the new folder to line 1 in configpath.txt



5) Save the file

Next time you run Stronghold a new "Stronghold" directory will be created in the folder specified e.g. C:\Games\Firefly\Stronghold


WARNING: Be very careful! The game will attempt to read and write files from the specified directory. Use at your own risk! 

To revert back to using the the default folder in /Documents, either delete the folder path in configpath.txt or delete the configpath.txt file itself

IMPORTANT: We strongly suggest only using this override if absolutely necessary, in cases which the default directory cannot be used. If you have no issues with saving any options/progress/save games with Stronghold, do not use this override option.

PLEASE NOTE: Steam Cloud will NOT work if you use an override path. Steam Cloud only works with the Documents\Stronghold folder.

If you are finding the missions rather challenging, or not challenging enough, you can simply change the difficulty of the missions.

You can find the settings on the objective screen, just before the mission starts. Please bear in mind that the Military Campaign's difficulty settings cannot be altered until the 4th mission.

If the mose cursor is not visible in-game, please put the the game in Windows Compatibility mode.

To do this right click on the .exe file and select properties. The exe is usually located here -
C:\Program Files (x86)\Steam\steamapps\common\Stronghold

Once you have located the .exe, right click on the exe and select Properties. Tick on 'Run this program in compatibility mode for:' and select 'Windows XP SP3' or 'Windows 7' press Ok. Then run the game as normal via Steam or by double clicking on the exe file.