Knowledgebase : Space Colony > Technical

If Stronghold, Stronghold Crusader, Stronghold Crusader Extreme or Space Colony crash immediately after launching there maybe a compatibility issue with your version of Windows.

Please run the application compatibility wizard to resolve the problem.

On Windows 7, Windows 8 and Windows 10:

Browse to the game directory (e.g. C:\Program Files (x86)\Steam\Steamapps\common\Stronghold), right click on the game executable (e.g. Stronghold.exe) and click Troubleshoot Compatibility

 

If you are experiencing issues with no sound in-game, please work though the following steps -

1. Verify Game Cache

STEAM

  • Open the Steam Client
  • Right-Click on Stronghold Crusader 2 in your Library
  • Select 'Local Files' and then 'Verify Integrity of game cache'

GOG

  • Open the GOG Galaxy client
  • Click on Stronghold Crusader 2 in your game library
  • Click on the "MORE" button
Hover over manage in the drop-down menu and select Verify/Repair

2. Run as Admin
  • Windows XP (Service Pack 3)
  • Tick the box next to the text - ‘Run this program in compatibility mode for:’
  • Right click on the game .exe file and select Properties, click on Compatibility.
  • C:\Program Files (x86)\Steam\steamapps\common\<Game>
  • Locate the game .exe and type - File Explorer into the Search bar and then copy and paste this line into the File Explorer search bar -
3. Download and Update DirectX 9.0c

Please open the following link and download the DirectX update -

https://www.microsoft.com/en-gb/download/details.aspx?id=35

4. Check the Sound Settings in-game to ensure none of the sounds settings are set too low or at zero.


5. Delete the game config file.

Exit the game and locate the configuration file.  Delete this file and reload the game.

Stronghold - C:\Users\<User Name>\Documents\Stronghold

stronghold.cfg

Stronghold Crusader - C:\Users\<User Name>\Documents\Stronghold Crusader

crusader.cfg

Stronghold 3 - C:\Users\<User Name>\Documents\Stronghold 3\

options.xml

Stronghold Crusader 2 - C:\Users\<User Name>\Documents\Stronghold Crusader 2\Profiles

options.xml

6. Delete local content and reinstall

  • Click the "Library" tab at the top of the screen.
  • On the left-hand side of the screen, there will be a listing for the (game).  Select the game you would like to uninstall.
  • Right click the game and select "Delete Local Content..."
  • A confirmation box will pop up. Click the "Delete" button. Your game will start uninstalling.

  • Once the game has been uninstalled, select [game] and click install button in the page dedicated to your game.

Space Colony needs to be installed in an account with administrator privileges. A useful guide to managing windows user accounts can be found here.

Uninstall and then reinstall Space Colony then update to version 1.1 and this should help.

Space Colony needs to be played using an account with administrator privileges. Check this article to find out more about windows user accounts.

 Try creating a new user, creating a user with special characters, which Space Colony doesn’t recognise, could cause the problem. You should particularly avoid using ‘\’ (backslash), ‘/’ (slash), ‘*’ (asterisk), ‘ “ ‘ (quotes), ‘?’ (Question mark), ‘<’ (left angled bracket), ‘>’ (right angled bracket), ‘:’ (colon) and the “¦” (pipe).

 

Also, you may have created a ‘blank’ user name, try putting in a user name and see if that helps to solve the problem. You could also check whether the directory structure has been created in the user’s directory, as follows:
SPACE COLONY
USERS
<name>
campaigns / saves <both in the <name> folder>

You can copy your MP3s manually into the “Space Colony\fx\mp3” folder and when you reload Space Colony they will be shown again. The default location for MP3’s is “C:\Program Files\Firefly Studios\Space Colony\fx\mp3”.

Please remove user created maps or save game in the folder the game is using.

Removing any user maps or saves from the folder and back them up elsewhere instead.

This may help to get your game working again.

The default Space Colony folder is located here -

C:\Users\Darren\Documents\Space Colony

campaigns

maps

User Created

C:\Users\<User>\Documents\Space Colony\users\<User>

campaigns

maps

This only applies to Space Colony HD on Steam

Some players have reported that the game does not allow them to load and save games properly. This appears to be because the game cannot access their Documents\Space Colony folder, possibly due to security software installed on the computer. As a result we have included a method to allow players to change the folder in which Space Colony stores all options, save games, maps etc.

1) Create a new folder on your computer where you would like your Space Colony options, saves and maps to the stored e.g. C:\Games\Firefly

2) Browse to C:\Program Files (x86)\Steam\steamapps\common\Space Colony

3) Edit the configpath.txt file using a text editor such as Notepad or Notepad++

4) Add the path to the new folder to line 1 in configpath.txt



5) Save the file

Next time you run Space Colony a new "Space Colony" directory will be created in the folder specified e.g. C:\Games\Firefly\Space Colony


WARNING: Be very careful! The game will attempt to read and write files from the specified directory. Use at your own risk! 

To revert back to using the the default folder in /Documents, either delete the folder path in configpath.txt or delete the configpath.txt file itself

IMPORTANT: We strongly suggest only using this override if absolutely necessary, in cases which the default directory cannot be used. If you have no issues with saving any options/progress/save games with Space Colony, do not use this override option.

PLEASE NOTE: Steam Cloud will NOT work if you use an override path. Steam Cloud only works with the Documents\Space Colony folder.