Knowledgebase : Space Colony

Boxed games bought from a store

If you have a problem with a boxed version of the game, please consult Firefly Studios Support at http://support.fireflyworlds.com/

 

Games downloaded from Steam

Steam will happily issue a refund for a game for any reason if the request meets the following criteria:

 

1) the request is made within 14 days of purchase

and

2) the title has been played for less than 2 hours

 

For more information visit store.steampowered.com/steam_refunds/

To request a refund visit help.steampowered.com

The following resolutions are supported by Stronghold HD & Crusader HD

These resolutions will only be available providing your graphics card and monitor can support them.


800x600
1024x600
1024x768
1280x720
1280x1024
1360x768
1366x768
1440x900
1600x900
1600x1200
1680x1050
1920x1080
1920x1200
2560x1440
2560x1600




If you are having problems running Space Colony: Steam Edition please follow these troubleshooting steps before contacting support.

 

1) Do you have an anti-virus program installed on your computer?

Lots of games have problems with overprotective anti-virus programs. If you are using anti-virus please make sure Space Colony: Steam Edition has been added to your list of exceptions. Please consult your anti-virus manual for instructions on how to do this. The default installation path for the Space Colony: Steam Edition game file is C:\Program Files (x86)\Steam\Steamapps\common\Space Colony\Space Colony.exe *

 

2) Make sure you have installed the prerequisite files required to run Space Colony: Steam Edition

Steam will install all the required pre-requiste files when you first run the game. If you wish to install the pre-requisites manually do the following...

Latest DirectX files:

http://www.microsoft.com/en-gb/download/details.aspx?id=35

Microsoft Visual C++ 2005 SP1 Security Update Redistributable Package (x86):

http://download.microsoft.com/download/8/B/4/8B42259F-5D70-43F4-AC2E-4B208FD8D66A/vcredist_x86.exe

Microsoft Visual C++ 2010 SP1 Security Update Redistributable Package (x86):

http://download.microsoft.com/download/1/6/5/165255E7-1014-4D0A-B094-B6A430A6BFFC/vcredist_x86.exe

Latest .net Framework 4:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

 

3) Verify your Space Colony: Steam Edition files

  1. Login to the Steam client
  2. Within Library, right-click on Space Colony and select Properties
  3. Select the Local Files tab and click the Verify Integrity of Game Cache... button.
  4. Steam will check all the game files were downloaded correctly. This process may take several minutes. If any files are missing Steam will download them the next time you run the game.

 

4) Use the Windows System File Checker tool to repair missing or corrupted Windows system files

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files.

https://support.microsoft.com/en-gb/kb/929833

 


  

If you are still experiencing problems, please contact support with the following information:

  1. A detailed description of the problem
  2. A list of any security systems on your computer including anti-virus software
  3. A dxdiag file from your computer so that we can view your computer spec. Instructions on how to create a dxdiag file can be found here: http://support.fireflyworlds.com/index.php?/Knowledgebase/Article/View/115
  4. The Documents\Space Colony\SpaceColony.log file that is created when you run the game.

 

When you run Space Colony for the first time you may just see a black screen or the error message "Cannot Display this Video Mode".  This often happens if you have previously installed an old version of Space Colony.

To reset the resolution the game is running in...

  1. Run the Space Colony launcher from Steam
  2. Hold SHIFT and click on the Play button

Space Colony will now run in 800x600 resolution.  You can now change the resolution in-game through the Settings > Video Options menu.