Stronghold 2 - General Troubleshooting
Posted by Lord Victorious (Firefly) on 10 May 2018 12:04 PM
If you are having problems running Stronghold 2 please follow these troubleshooting steps before contacting support...
1) Make sure you have installed the prerequisite files required to run Stronghold 2
This should happen when you first run the game through Steam but sometimes they may not get installed, especially if you have updated the old version from the Stronghold Collection.
2) Verify your Stronghold 2 files
3) Delete your Stronghold 2 "packfile.fpf" file
Locate your C:\ProgramData\Firefly Studios\Stronghold 2 folder and delete packfile.fpf. This will force Stronghold 2 to rebuild the game files during the initial game load. NOTE: If you have not been able to load the game yet this file may note exist.
4) Delete your Stronghold 2 graphics settings file
There is a chance your graphics settings could be preventing the game from running correctly. Locate your C:\Users\[User]\Documents\Stronghold 2\Profiles folder and delete Stronghold2.GraphicsSettings.xml. This will force Stronghold 2 to redetect your computer settings again when loading the game.
5) Delete your Stronghold 2 profile
There is a chance your Stronghold 2 user folder is corrupt. Locate your C:\Users\[User]\Documents and rename your Stronghold 2 folder to "Stronghold 2 Old". When you next run the game a new Stronghold 2 profile folder will be created.
If you do need to rename this folder to get the game working, your old saves and campaign progress won't appear in game. Don't worry, they are backed up in the folder that you renamed, and we can help you restore them.
The file contains a single parameter: <override user_data_path="" />
To change the directory, edit the file so that the path to the new directory in which you want to save is between the quotations. When using this option, a new "Stronghold 2" directory will be created in the directory specified i.e. if you specify "c:\users\documents\games" then the game will create a "c:\users\documents\games\Stronghold 2" directory if it doesn't already exist.
WARNING: Be very careful! The game will attempt to read and write files from the specified directory. Use at your own risk!
PLEASE NOTE: Steam Cloud will NOT work if you use an override path. Steam Cloud only works with the Documents\Stronghold 2 folder.
Lots of games have problems with overprotective anti-virus programs. If you are using anti-virus please make sure Stronghold 2 has been added to your list of exceptions. Please consult your anti-virus manual for instructions on how to do this. The default installation path for the Stronghold 2 game file is C:\Program Files (x86)\Steam\Steamapps\common\Stronghold 2\Stronghold2.exe
8) Use the Windows System File Checker tool to repair missing or corrupted Windows system files
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files.
8) If you can't load the launcher, try loading the game directly
Before loading the game the Firefly Launcher should appear. If the launcher is not appearing then you can load Stronghold 2 directly by browsing to C:\Program Files (x86)\Steam\Steamapps\common\Stronghold 2 and running Stronghold2.exe *
10) Create a new local user account
Some errors occur because of a problem with the current Windows local user account. Create a new local user account using the following instructions:
Run Stronghold 2 in the new local user account.
11) Delete files: msvcp100.dll and msvcr100.dll
If you are still experiencing problems, please contact support with the following information:
* - this is the default Steam install location for Stronghold 2