Knowledgebase: General
Stronghold Legends - General Troubleshooting
Posted by Lord Victorious (Firefly) on 01 November 2016 11:17 AM

If you are having problems running Stronghold Legends please follow these troubleshooting steps before contacting support...

 

1) Make sure you have installed the prerequisite files required to run Stronghold Legends

This should happen when you first run the game through Steam but sometimes they may not get installed, especially if you have updated the old version from the Stronghold Collection.

 

2) Verify your Stronghold Legends files

  1. Login to the Steam client
  2. Within Library, right-click on Stronghold Legends and select Properties
  3. Select the Local Files tab and click the Verify Integrity of Game Cache button.
  4. Steam will check all the game files were downloaded correctly. This process may take several minutes. If any files are missing Steam will download them the next time you run the game.

 

3) Delete your Stronghold Legends "packfile.fpf" file

Locate your C:\ProgramData\Firefly Studios\Stronghold Legends folder and delete packfile.fpf.  This will force Stronghold Legends to rebuild the game files during the initial game load.  NOTE: If you have not been able to load the game yet this file may note exist.

 

4) Delete your Stronghold Legends graphics settings file

There is a chance your graphics settings could be preventing the game from running correctly.  Locate your C:\Users\[User]\Documents\Stronghold Legends\Profiles folder and delete StrongholdLegends.GraphicsSettings.xml.  This will force Stronghold Legends to redetect your computer settings again when loading the game.

 

5) Delete your Stronghold Legends profile

There is a chance your Stronghold Legends user folder is corrupt.  Locate your C:\Users\[User]\Documents and rename your Stronghold Legends folder to "Stronghold Legends Old".  When you next run the game a new Stronghold Legends profile folder will be created.

If you do need to rename this folder to get the game working, your old saves and campaign progress won't appear in game. Don't worry, they are backed up in the folder that you renamed, and we can help you restore them.

 

6) Do you have an anti-virus program installed on your computer?

Lots of games have problems with overprotective anti-virus programs.  If you are using anti-virus please make sure Stronghold Legends has been added to your list of exceptions.  Please consult your anti-virus manual for instructions on how to do this.  The default installation path for the Stronghold Legends game file is C:\Program Files (x86)\Steam\Steamapps\common\Stronghold Legends\StrongholdLegends.exe

 

7) Use the Windows System File Checker tool to repair missing or corrupted Windows system files

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files.

https://support.microsoft.com/en-gb/kb/929833

 

8) If you can't load the launcher, try loading the game directly

Before loading the game the Firefly Launcher should appear:

If the launcher is not appearing then you can load Stronghold Legends directly by browsing to C:\Program Files (x86)\Steam\Steamapps\common\Stronghold Legends and running StrongholdLegends.exe *

 

 


 

If you are still experiencing problems, please contact support with the following information:

  1. A detailed description of the problem (ideally with steps on how to reproduce it)
  2. A list of any security systems on your computer including anti-virus software
  3. A dxdiag file from your computer so that we can view your computer spec.  Instructions on how to create a dxdiag file can be found here: http://support.fireflyworlds.com/index.php?/Knowledgebase/Article/View/115

 

* - this is the default Steam install location for Stronghold Legends

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